I reseved a car via the web, especially because I was reserving a car to drive to the airport the week of Thanksgiving. When I went to pick it up the details were incorrect. The associate had in her system that i was returning to my pick up location. As it was the Tuesday before thanksgiving, the cost of what I originally tried to get was more than doubled.
After returning to the US after a 15 hour travel day, the absolute best part was claiming our rental car only 50 feet from passing through customs. Within 15 minutes of reaching the counter, we were on our way (another 2 hour drive) to our final destination. Even after encountering a small technical glitch with the reservation, the service at the Stewart Airport location was able to overcome the obstacle and complete the transaction. After 15 years of working in customer, this experience is the kind that all companies strive to provide. Kudos to your team.
The signs to get to and through your lot at JFK are seriously lacking, it did not feel safe at night.
Essentially, the website resets any detail on your order if you go back to look at it before you confirm it. NOT OK. I had to pay double the cost of renting the car to drive to the airport, just to leave it at my destination.
It also helps that the hours are longer than some of the other locations. Definitely recommend and I know I'll be renting from here again whenever I visit.
The customer service people were competent and polite. BUT. They informed me that this happens all the time.
The desk agent helped me steer clear of insurance upsell ( a very nice change from the usual pressure to raise the cost ) and assured us that the little scuffs on the bumpers were normal wear and tear, no extensive analysis of existing flaws required. We enjoyed two days of rolling in style, one of the nicest vehicle I have driven. Drop-off at the Baltimore airport was fast and efficient. We shall return to Enterprise Rent-A Car !
I rarely write reviews but the service I experienced warranted me to do so. From the very beginning when I called, all the way to check out the staff and managers were as helpful as they could be and provided great service.
When I finally got there, the first guy could not come out of his station to direct me, and when I reached the back building/office there was nothing to say what to do. When the associate in the office finished with his client he came out to check in my car and tell me it was ok, this time that i was in the wrong spot. Hire more than one person for one of tge busiest travel days of the year. I have rented many cars to drive to many airports including JFK. Never has anything this annoying happened. Never and NEVER AGAIN with Enterprise. I will happily pay $8.00 mote and go with the other company.
Had an issue with the rental I picked up in Illinois and needed to trade it out since it is not a short drive back to Illinois from New York. The manager zach was phenomenal when it came to the whole process. I love enterprise could not say a single bad thing about any of them! Huge thank you to the enterprise team in Stewart airport as well as the Peoria IL location!
A very good rental experience with Enterprise. The Newburgh airport is a great small facility, on the day we picked up the car it was very quiet, so that helps. We had reserved a small sedan, Hyundai Elantra or similar, and were asked if we would like a free upgrade to a small SUV. I said sure and was handed the keys to a BMW X3 !! ( We had shopped rental rates and thought they were high but figured the short two-day term and post hurricane demand were factors....the BMW made it a pretty good deal )
Two stars. Nice people work for you, flawed system. AND I wasn't going to bother leaving this review, but since the emails asking for one haven't seemed to stop.... here you go.
As someone who travels and takes advantage of rental transportation regularly, this experience will certainly keep Enterprise at the top of my list for years to come. Thank you.
Enterprise Rent A Car is a US Car Rental based in New Windsor, New York. Enterprise Rent A Car is located at 1130 1st St, New Windsor, NY 12553, USA.
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